Post by account_disabled on Jan 24, 2024 3:23:10 GMT
Mistakes in communication with clients spread throughout the department like a virus. Someone in their hearts sends a grumpy customer to a competitor: “Well, go to them, since they are cheaper!” Then he ends a couple more conversations like this in front of his surprised colleagues. And gradually the entire sales department stops working with the “Expensive” objection. Let's look at this and other problems that can kill sales in any company. Reading time: 16 minutes 1. Missed and unanswered calls Solution 2. Monosyllabic answers and suppression of benefits Solution 3. Rudeness Solution 4. Poor product knowledge Solution 5. Lack of handling objections Solution 6. Work only according to the script Solution conclusions 1. Missed and unanswered calls A missed call is almost always a gift to a competitor.
A customer Fax Lists browsed your website and became interested in the product enough to call. This is not easy to achieve; in areas with high checks, the cost of attracting the first call is calculated in tens of dollars. By ignoring calls, sales managers simply give this money to a competitor. A warmed-up lead continues to search for information and buys from someone who answers the call and correctly describes the product. It seems obvious - the client is calling, which means you need to answer. But time after time we come across cases where managers miss 30, 40, 50% of incoming calls. Some of our partners collaborated with a travel company in which managers missed 70% of incoming calls.
![](https://manchestermassage.net/wp-content/uploads/2024/01/Your-paragraph-text-4-4.png)
It turned out that the company did not have enough employees to process leads, which is why the company was losing orders. For such clients, PBX reports become a revelation about the state of affairs in the company, and business recovery begins with the fight against missed calls. Solution Virtual PBX Ringostat automatically generates a report on missed and unprocessed calls. To view this data, open the Call Center menu - Report on missed and unprocessed calls . Missed calls report Every day the manager receives a letter about the number of clients who have not been answered or called back. Under ideal conditions, it is empty, but each company decides for itself how many missing ones are considered an acceptable number. If the numbers in this report are going up, it's time to hire more managers or improve the performance of your current ones.
A customer Fax Lists browsed your website and became interested in the product enough to call. This is not easy to achieve; in areas with high checks, the cost of attracting the first call is calculated in tens of dollars. By ignoring calls, sales managers simply give this money to a competitor. A warmed-up lead continues to search for information and buys from someone who answers the call and correctly describes the product. It seems obvious - the client is calling, which means you need to answer. But time after time we come across cases where managers miss 30, 40, 50% of incoming calls. Some of our partners collaborated with a travel company in which managers missed 70% of incoming calls.
![](https://manchestermassage.net/wp-content/uploads/2024/01/Your-paragraph-text-4-4.png)
It turned out that the company did not have enough employees to process leads, which is why the company was losing orders. For such clients, PBX reports become a revelation about the state of affairs in the company, and business recovery begins with the fight against missed calls. Solution Virtual PBX Ringostat automatically generates a report on missed and unprocessed calls. To view this data, open the Call Center menu - Report on missed and unprocessed calls . Missed calls report Every day the manager receives a letter about the number of clients who have not been answered or called back. Under ideal conditions, it is empty, but each company decides for itself how many missing ones are considered an acceptable number. If the numbers in this report are going up, it's time to hire more managers or improve the performance of your current ones.